Fare Terms & Conditions - Bus

General Terms and Conditions

  • Ontario Northland will not be held responsible for lost or stolen tickets.
  • Ontario Northland will only be responsible for transportation on its own lines in accordance with its tariff rules and regulations and assumes no responsibility for any acts of omissions of another party or interline carrier.
  • Schedules and services are subject to change without notice. Ontario Northland may substitute alternate carrier or means of transportation.
  • Baggage liability is limited to damage only to a maximum of $100.00 CAD.
  • Senior, Military, Student, or other discounts require valid ID or other proof of eligibility.
  • Children under the age of eight must be accompanied by someone age 16 and over. No exceptions will be permitted.
  • Ontario Northland will not be held liable for delays due to breakdowns, weather, or other conditions beyond the carrier’s control.
  • Fares are payable in Canadian dollars.

General Terms and Conditions for Online Tickets

In addition to the General Terms and Conditions above, the following will also apply to Ontario Northland online tickets.

  • All reservations and tickets expire on the date of travel posted on the ticket. Tickets and reservations are non transferable. 
  • Tickets purchased online are redeemable only on Ontario Northland bus service. Ontario Northland online tickets will not be accepted by interline carriers.
  • Layover’s/stop over’s not permitted on a point to point segment once ticket is issued (i.e. for the route Toronto to North Bay, there is no stop over privilege in between).
  • Each passenger must present a printed ticket and valid photo ID at boarding. Alternatively, the passenger may use an internet-enabled mobile device to show the electronic ticket to the bus driver.
  • Ontario Northland reserves the right to offer only select fares online. Select discounted fares may not be available online.
  • Fares are payable in Canadian dollars.

Please direct any inquiries or questions about online ticketing to Ontario Northland Passenger Services.

Please also refer to our Rules and Regulations for travelling on Ontario Northland’s bus service.

 

Refunds and Exchanges

All ticket refunds are subject to a 15% administration fee on any un-used portions. Refunds on partially used tickets are calculated based on the difference between the value of the ticket and the value of the fare used. Non-reserved tickets are refundable for one (1) year from date of purchase as printed on the original ticket. Refunds will only be processed provided Ontario Northland is notified of such refund request prior to the original scheduled travel date.

Bus Ticket Exchanges

Tickets may be exchanged for a new time or date of travel. The exchange request must be made prior to the scheduled date of travel. An administration fee of 15% of the total fare will apply to all ticket exchanges. Origin and destination may not be changed under any circumstances in an exchange.

Note: 10 Trip/Multi Trip tickets are non refundable and may not be exchanged for a new date or time, no exceptions.

Online Ticket Refunds

Ontario Northland will refund eligible online tickets under the following conditions:

  • Online ticket refund form is received by Ontario Northland a minimum of 24 hours prior to your scheduled departure time. If received after scheduled date of travel, the refund will not be processed.
  • All requested information on the form must be completed.
  • Ontario Northland requires a valid phone number – we will call you to process the refund to your credit card.
  • All refunds are subject to a 15% refund fee.
  • Ontario Northland representative will contact you within 3 business days.

Tickets purchased at a station or agency cannot be refunded via this form. Please visit your nearest Ontario Northland Station or Agency to refund eligible tickets (prior to your scheduled date of travel). Ticket refunds are subject to a 15% refund fee and will be refunded to the original form of payment.

Fare Terms & Conditions - Train

General Terms and Conditions

  • All tickets expire on the date of travel posted on the ticket. Tickets are non transferable.
  • Each passenger must present a printed ticket and valid photo ID at boarding. 
  • Ontario Northland will not be held responsible for lost or stolen tickets.
  • Ontario Northland will only be responsible for transportation on its own lines in accordance with its tariff rules and regulations and assumes no responsibility for any acts of omissions of another party or interline carrier.
  • Baggage liability is limited to damage only to a maximum of $100.00 CAD.
  • Senior, Military, Student, or other discounts require valid ID or other proof of eligibility.
  • Children under the age of eight must be accompanied by someone age 16 and over. No exceptions will be permitted.
  • Ontario Northland will not be held liable for delays due to breakdowns, weather, or other conditions beyond the carrier’s control.
  • Fares are payable in Canadian dollars.
  • Ontario Northland reserves the right to offer only select fares online. Select discounted fares may not be available online.
  • Fares are payable in Canadian dollars.

Please direct any inquiries or questions about online ticketing to Ontario Northland Passenger Services.

Refunds and Exchanges

We understand that travel plans change. If you are unable to travel on your original scheduled date, please notify Ontario Northland no later than midnight on the day prior to your scheduled travel to ensure your ticket or reservation is changed without penalty*.

*Tickets purchased prior to June 28, 2016:

May be exchanged or refunded up until September 30, 2016, provided the origin, destination and advance purchase requirements stay the same. A new reservation must be made prior to the new date of travel.

Refunds are subject to a 15% administration fee, based on the original fare paid. To receive a refund, the customer must visit an Ontario Northland ticketing location and the refund, if eligible, will be refunded to the original form of payment.

Tickets purchased on or after June 28, 2016:

Tickets may be refunded or exchanged for a new date, as long as the exchange/refund is completed prior to midnight the day prior to original scheduled travel.

Online Ticket Refunds:

Ontario Northland will refund eligible online tickets under the following conditions:

  • Online ticket refund form is received by Ontario Northland a minimum of 24 hours prior to your scheduled departure time.
  • If received after scheduled date of travel, the refund will not be processed. All requested information on the form must be completed. Ontario Northland requires a valid phone number – we will call you to process the refund to your credit card.
  • Ontario Northland representative will contact you within 3 business days.

Tickets purchased at a station or agency cannot be refunded via this form. Please visit your nearest Ontario Northland Station or Agency to refund eligible tickets (prior to your scheduled date of travel). 

All other requests for refunds shall be forwarded to:

Ontario Northland Transportation Commission
555 Oak Street East
North Bay, ON P1B 8L3
Attention: Passenger Care