Baggage Information - Bus
All Ontario Northland buses have a baggage storage compartment underneath the bus. Passengers are welcome to check two pieces of baggage at no charge. Be sure that all checked bags and carry-on bags have an Ontario Northland baggage tag with your name, phone number and destination clearly printed.
For your convenience, Ontario Northland will check two additional pieces of baggage at $5.00 each. If you require checking more pieces of baggage, you will be charged the BPX (Bus Parcel Express) rate.
Baggage identification tags are available at all stations and agencies.
If you are transferring to another carrier enroute, you will need to collect your baggage and re-check it with the connecting carrier.
Size & Weight Limitations
No baggage will be accepted that is larger than 24 inches (61 cm) in depth, 24 inches (61 cm) in width and 45 inches (114 cm) in length (except snowboards, skis and ski poles).
All baggage must weigh less than 50 pounds (23 kg).
Children travelling on a half fare ticket are allowed two pieces of checked baggage; the two pieces combined must weigh less than 50 pounds (23 kg).
Each passenger is welcome to carry-on one piece of baggage, weighing no more than 15 pounds (7 kg).
The carry on should be placed in the overhead bins or under your seat and must not be larger than 9 inches (23 cm) height, by 16 inches (40.5 cm) width, by 20 inches (70.5 cm) depth.
Bicycles must be checked as baggage and meet the following criteria:
- It is the responsibility of the passenger to ensure the bike is packaged properly and ready for loading onto the bus at departure time.
- Ontario Northland will not be held liable for damage that may occur during transport, as we cannot verify the contents prior to packaging. If you wish to purchase insurance, the bike must be shipped via Bus Parcel Express and freight charges will apply.
- Passenger must pay a fee of $20 plus HST to check the bike as baggage.
- The bike charge is valid for a one-way trip on Ontario Northland lines only. If connecting to another carrier, please contact the carrier directly for their information on shipping bikes.
- Bike boxes are available for purchase, at an additional cost of $25 plus HST, at select stations. Please call us at 1-800-461-8558 to confirm bike box availability. If no bike boxes are available at your departure location, we will make every effort to ship a box to your nearest Ontario Northland station or agency, in advance of your departure date.
For further information, please call one of our helpful customer service agents at 1-800-461-8558.
Baggage Claims and Liability
Baggage liability in the event of loss or damage is $100.00 dollars per adult ticket and $50.00 dollars per child ticket.
Customers may wish to purchase additional insurance at a cost of $3.00 for each additional $100.00 of declared worth, up to a maximum value of $1000.
All claims in respect to baggage should be addressed to Ontario Northland Transportation Commission, 555 Oak St. East, North Bay, ON P1B 8L3 Attention: Passenger Care.
Loss or damage to baggage must be reported within thirty (30) days after the date of travel.
The following articles are prohibited as checked baggage on Ontario Northland:
- Alcoholic Beverages and Liquors
- Dangerous Articles (ammunition, fireworks, flammable substances, radioactive materials, etc.)
- Matches (exception - strike-on box, book and card matches)
- Fragile articles
- Controlled or illegal substances
Baggage which contains the following commodities, articles, materials or substances, will not be accepted for transportation when the Declared or Released Value is more than one hundred ($100.00) dollars:
- Electronic Equipment (includes laptops, net books, mobile phones, DVD players, component modules, speakers, computer equipment, CD's, electronic games, camcorders, televisions, computers/printers, records and jewellery, etc.)
- Electronic equipment can be accepted for carriage when the declared value is greater than one hundred ($100.00) dollars, but the insurance is limited to loss only.
Ontario Northland Transportation Commission (Motor Coach Services) will not accept or transport any article, material, or substance the possession of which or the transportation of which is unlawful.
Baggage Information - Train
The Polar Bear Express is equipped with a baggage car, allowing passengers to check their baggage before they depart. Ontario Northland also provides an Express Freight service allowing passengers to ship oversized and/or overweight baggage up to 34 kg or 75 lbs.
Each ticketed passenger is allowed a maximum of three (3) pieces of checked baggage at no charge. Additional pieces may be checked at an additional charge of $5.00 each (includes HST).
Each checked piece of baggage may weigh a maximum of 23 kg or 50 lbs. Proper weight should be determined prior to boarding at all Ontario Northland stations. Items weighing more than 23 kg or 50 lbs may be shipped through Express Freight at an additional charge.
Each checked piece of baggage may have maximum dimensions of 91 cm x 91 cm x 91 cm (36 in x 36 in x 36 in). Larger items may be shipped through Express Freight at an additional charge.
Visible Tag Required:
Each checked piece of baggage must be visibly tagged with the name, contact information and destination of the passenger. Passengers may use their own personal identification tags or can obtain an Ontario Northland identification tag from any of Ontario Northland’s train stations or agencies. All baggage must be checked and tagged at the departure station, either in Cochrane or Moosonee.
Allowable Checked Baggage
The following articles may be checked as baggage:
- Any type of gun, firearm, replicas, ammunition, explosives, or weapons, including cross-bows and arrows (must be locked and secured in proper receptacles)
- Sharp objects such as axes, ice picks, knives or swords (must be locked and secured in proper receptacles)
- Groceries (not in excess of 23 kg or 50 lbs and properly packed)
Due to space limitations and for the safety and comfort of our passengers, baggage limit guidelines will be strictly enforced by Ontario Northland personnel.
Each ticketed passenger is allowed a maximum of one piece of carry-on baggage. Personal items such as purses, briefcases, laptops, or infant items such as strollers, car seats or diaper bags are not included in this limit.
Each carry-on bag may weigh a maximum of 23 kg or 50 lbs. Proper weight should be determined prior to boarding at all Ontario Northland stations.
Each carry-on bag may have maximum dimensions of 66 cm x 46 cm x 23 cm (26 in X 18 in X 9 in) or the size of a standard suitcase. Proper size dimensions should be determined prior to boarding at all Ontario Northland stations.
Visible Tag Required:
Each checked and carry-on piece of baggage must be visibly tagged with the name, contact information and destination of the passenger. Passengers may use their own personal identification tags or can obtain an Ontario Northland identification tag from any of Ontario Northland’s train stations or agencies. All baggage must be checked and tagged at the departure station, either in Cochrane or Moosonee.
Excess or Oversized Baggage
Pieces of baggage in excess of the allowable one piece of carry-on and three pieces of checked baggage can be transported at a surcharge of $5.00 per item (includes HST). Passengers may check unlimited pieces of excess baggage at this surcharge rate.
Oversized baggage (baggage weighing in excess of 23 kg or 50 lbs or with dimensions greater than 91 cm x 91 cm x 91 cm [36 in x 36 in x 36 in]), can be shipped through Ontario Northland’s Express Freight offices located in both Cochrane and Moosonee.
All baggage must be properly packed and protected. All articles must be packed in the original box or in a rigid container that provides proper protection. A plastic or paper bag alone is not sufficient and will not be transported. Hooks, hangers, straps and sharp objects must be removed or secured to baggage to prevent damaging other baggage. Groceries must be packed in baggage or boxes and securely fastened.
Ontario Northland personnel will refuse to accept any article that cannot be safely handled or stored in the cars, or whose transportation involves hazards.
In addition, Ontario Northland cannot carry articles that are improperly packed or too fragile to withstand normal handling.
The following items are prohibited as checked or carry-on baggage on Ontario Northland’s Polar Bear Express:
- Controlled or illegal substances
- Dangerous articles (fireworks, flammable substances, radioactive materials, etc.)
- Corrosive or dangerous chemicals or materials, such as liquid bleach, tear gas, mace etc.
- Batteries with acid that can spill or leak
The above listed items may be shipped using Ontario Northland’s Express Freight services and will be charged Express Freight shipping fees.
Baggage Claims and Liability
We accept limited liability for checked baggage only. Ontario Northland will not be held liable for:
- Exterior damage to the protective case;
- Articles damaged inside any piece of baggage, if there is no visible damage to the exterior;
- Minor scratches, nicks, marks or dirt considered normal wear and tear, which may occur despite all necessary care being taken in handling;
- Pilfering, if the suitcase was not locked or if the box was not closed and sealed with adhesive tape.
- Maximum liability in the event of loss or damage to personal checked baggage is $100 per piece.
- Additional coverage is available if baggage shipped through freight services and the items condition can be verified and valued.
Passengers with baggage in excess of the weight restrictions may carry their own baggage onto the train at their own risk. Ontario Northland personnel will not be responsible for loading or unloading heavy baggage items. Ontario Northland personnel reserve the right to refuse any heavy baggage that may cause any potential safety issues to passengers or train personnel. Safety issues may include but are not restricted to the ability to safely store heavy baggage in the coaches.