Accessibility

Accessibility to our services

At Ontario Northland, our goal is to provide access to all our services to all people through:

  • the development and improvement of accessible public transportation and communication services;
  • ensuring our facilities are barrier free;
  • providing barrier free employment and employment opportunities; and
  • establishing a culture in which persons with disabilities are addressed as quickly and routinely as all customers.

Ontario Northland has compiled a comprehensive Accessibility Plan and Customer Service Policy to improve access and opportunities for people with disabilities. We have developed a thorough Feedback Process which provides for those with or families of one with a disability to be encouraged to identify, remove and prevent barriers so they can fully take part in life.

How may we assist you?

At Ontario Northland, we strive to improve the accessibility to our products and services for our customers with disabilities. We would welcome your comments, questions and suggestions about ways to improve the provisioning of our goods or services to people with disabilities.

How to access our transportation services

Ontario Northland strives at all times to provide its goods and services in a way that respects the dignity and independence of people who have disabilities. Ontario Northland is also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place and in a similar way as other customers.

Travel for Passengers Who Have Special Needs

In certain circumstances, Ontario Northland offers free travel to one adult attendant* accompanying a person who has disabilities. Any additional persons needed to assist in helping the passenger with disabilities board and disembark will be offered the best available fare. To take advantage of this privilege, the traveller with the disability must present, for each trip, a valid card from a recognized association or institution for persons with disabilities (listed below, not all inclusive), or a recent letter dated within the last 9 months and signed by a physician. To be valid, the letter must state the person has a permanent disability and cannot travel alone.

The person who has the disability and the attendant must travel together for the entire trip and the attendant must be capable of assisting the person with a disability. Ontario Northland personnel are not required or permitted to provide personal care assistance to passengers. Please take this into account when making your travel plans.

Ontario Northland does not require that an attendant accompany a qualified individual with a disability. However, if a passenger anticipates that he or she may need personal care assistance during the trip, such as assistance with feeding, medicating or toileting, the passenger must travel with an attendant who can provide such assistance.

*An adult attendant is an individual who accompanies a person with a permanent disability who cannot travel independently. An attendant will provide that person with the required services that are not normally provided by a motor coach operator or conductor. These services include assisting the person with eating, administering medication and using the facilities in an on-board washroom or washroom at a stop.

Wheeled Mobility Devices

Please note that Ontario Northland conductors and motor coach operators are trained to deploy the lift/ramp and secure the wheeled mobility aid and the customer using a wheeled mobility aid. Customers with disabilities that require further assistance should be accompanied by a support person/adult attendant.

  • Motor Coach Service - Passengers who require a wheelchair accessible coach are required to make reservations 48 hours in advance by calling 1.800.461.8558.
  • Polar Bear Express - Passengers who are travelling on our Polar Bear Express service and require access to our wheelchair lift are required to make reservations 48 hours in advance by calling 1.800.265.2356.

Procedure to Purchase an Attendant Ticket

The passenger requiring assistance will pay the applicable fare (i.e., senior, student or child’s fare-which includes a child under the age of two) and this ticket will apply to the transportation of the passenger with the disability. The attendant will receive a ticket at no charge.

National and Provincial Associations

Easter Seals Canada
40 Holly Street, Suite 401
Toronto, ON M4S 3C3
Telephone: (416) 932‑8382
Fax: (416) 932-9844
Website: www.easterseals.ca

The Canadian National Institute for the Blind (CNIB)
303 York Street
Sudbury P3E 2A5
Telephone: (705) 675-2468 / 1-888-675-2468 / TTY (705) 675-2468
Fax: (705) 675-6635
Website: www.cnib.ca

Canadian Guide Dogs for the Blind
National Office and Training Centre
P.O. Box 280
4120 Rideau Valley Drive N.
Manotick, Ontario, K4M 1A3
Telephone: (613) 692-7777
Fax: (613) 692-0650
E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
Website: www.guidedogs.ca

The War Amps
2827 Riverside Drive
Ottawa, Ontario, K1V 0C4
Telephone: 1-800-465-2677
Fax: (613) 731-3234
E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
Website : http://www.waramps.ca/

Alzheimer Society Toronto
20 Eglinton Avenue West, 16th Floor
Toronto, Ontario M4R 1K8
Telephone: (416) 322-6560
Fax: (416) 322-6656
E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
Website: http://www.alzheimertoronto.org

Epilepsy Canada
2255B Queen Street, Suite 336
Toronto, Ontario, M4E 1G3
Telephone: 1-877-734-0873
Fax: (905) 764-1231
E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
Website: http://www.epilepsy.ca

Multiple Sclerosis Society of Canada
175 Bloor Street East, suite 700, North Tower
Toronto, ON M4W 3R8
Telephone: (416) 922-6065
Fax: (416) 922-7538
E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
Website: www.mssociety.ca

Ontario March of Dimes
10 Overlea Boulevard
Toronto, Ontario, M4H 1A4
Telephone: 1-800-263-3463
Fax: (416) 425-1920
E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
Web site: www.marchofdimes.ca