Travel Policies and Terms
Terms and Conditions
Adult
One-Way Discount: None
Return Discount: 5% off regular adult fare only
Expiration date: 1 year from date of purchase
Restrictions: None
Notes: None
Senior
One-Way Discount: 15% off regular adult fare only
Return Discount: 20% off regular adult fare only
Expiration date: 1 year from date of purchase
Restrictions: None
Notes: Must be 60 years of age or older
Student
One-Way Discount: 15% off regular adult fare only
Return Discount: 20% off regular adult fare only
Expiration date: 1 year from date of purchase
Restrictions: None
Notes: Must present valid student card
Child (2 - 11)
Discount: 50% off regular adult fare only
Expiration date: 1 year from date of purchase
Restrictions: None
Notes: If child aged 8-14 (inclusive) is traveling alone, an Unaccompanied Child Form must be completed and the student fare will apply. Please review our Unaccompanied Minor Policy.
Child under 2 years of age
Discount: Free
Expiration date: 1 year from date of purchase
Restrictions: One child ONLY (under 2 years of age), accompanied by an adult/senior or student, will travel free.
Notes: Additional children (under 2 years of age) must pay applicable child fare. Must be accompanied by an adult/senior or student.
Military
One-Way Discount: 15% off regular adult fare only
Return Discount: 20% off regular adult fare only
Expiration date: 1 year from date of purchase
Restrictions: For active duty military personnel and eligible dependents only.
Notes: Must present valid identification. Not to be combined with senior/student fares or any other discounts.
Individuals with special needs
Discount: Passenger pays regular fare (i.e. adult, senior, student, or child) and attendant travels free
Expiration date: 1 year from date of purchase
Restrictions: Must present a valid card from a recognized association for persons with disabilities and be accompanied by adult attendant
Notes: Passenger pays applicable fare and attendant travels free. Please visit our Accessibility page for additional information.
Individuals with medical appointments
One-Way Discount: 15% off regular adult fare
Return Discount: 20% off regular adult fare
Expiration date: 1 year from date of purchase
Restrictions: Must be traveling for medical reasons; presentation of a Doctor's letter (photocopies not acceptable) or a copy of the Northern Health Travel Grant required.
Notes: Not to be combined with senior/student fares or any other discounts. Discount applies to companion if indicated as such on the Northern Health Travel Grant.
Family plan
One-Way Discount: 15% off regular adult fare and child fare 2-11 years of age
Return Discount: 20% off regular adult fare and child fare 2-11 years of age
Expiration date: 1 year from date of purchase
Restrictions: Must travel as a group with minimum of two members and at least one of these is a dependent (child) under the age of 21.
Notes: Not to be combined with senior/student fares or any other discounts.
Compassionate discount
One-Way Discount: 15% off regular adult fare and child fare 2-11 years of age
Return Discount: 20% off regular adult fare and child fare 2-11 years of age
Expiration date: 1 year from date of purchase
Restrictions: Traveling to/from funeral of an immediate family member and discount available after travel.
Notes: Not to be combined with senior /student fares or any other discounts.
10 Trip Value Pack
Discount: 20% off regular adult fare only
Expiration date: 1 year from date of purchase
Restrictions: Non-Refundable. Valid on Ontario Northland routes only. All tickets must have same origin and destination. Multi-person use allowed.
Notes: Adult fare X 10 tickets less 20% plus HST
Group Discounts
Discount: 20% off regular adult fare only
Expiration date: 1 year from date of purchase
Restrictions: Must travel as a group of 10 or more passengers (same travel date/time/origin/destination).
Notes: Not to be combined with senior/student fares or any other discounts. Tickets must be purchased 3 days in advance of travel date.
REFUNDS
All ticket refunds are subject to a 15% administration fee on any un-used portions. Refunds on partially used tickets are calculated based on the differencebetween the value of the ticket and the value of the fare used. Tickets are refundable for one (1) year from date of purchase as printed on the original ticket.
UNACCOMPANIED CHILDREN TRAVELLING ON ONTARIO NORTHLAND
Ontario Northland's Unaccompanied Minor service ensures that children travelling alone receive the best of care, from the moment they board our transportation services until they reach their destination.
Children between the ages of 8 and 14 (inclusive), may travel unaccompanied under certain conditions if the parent or legal guardian completes and signs a Request for Carriage form.
This form can be obtained from any Ontario Northland station/agency. More than one copy can be given to parents using this service regularly, so that they may complete them in advance.
An Unaccompanied Minor Request for Carriage Form must be completed for each child that is travelling for each direction of the trip. A round trip requires two forms to be completed.
Ontario Northland does not charge a fee for this service; however, please be advised the student fare will apply to the Unaccompanied Minor travelling.
Other conditions:
- The adult and child must be at the departure station a minimum of 40 minutes prior to departure to complete all paperwork.
- The adult must remain at the station until the motor coach/train has departed.
- Upon arrival at the destination station, an adult, at least 18 years of age, must be present to meet the child and present acceptable identification to the attendant before the child will be released. The child will only be released to the person specified on the Unaccompanied Minor Form.
- The unaccompanied child must not transfer to/from (other) motor coaches and the trip must begin and end on the same schedule.
- The scheduled trip must not include a lay-over.
- The departure and destination stations must be staffed and open when the child arrives.
- Unaccompanied children must not travel on schedules departing after 9 p.m. Travel should be made during daylight hours whenever possible.
- Children who have a life threatening food allergy, such as an allergy to peanuts or peanut products, may not travel unaccompanied.
- The child must have sufficient funds for meals and incidental expenses.
Responsibilities of Parents/Legal Guardians:
- Ensure arrangements have been made for the child to be met upon arrival at the destination station by the person specified on the Unaccompanied Minor Request for Carriage Form at least 10 minutes prior to the arrival time.
- Ensure that person meeting the child on arrival is aware they need photo identification in order for the child to be released.
- Must certify that the child understands their responsibilities and will follow them.
- Must certify that the child is between the ages of eight and 14 (inclusive) and can produce identification to verify the child's age.
Pet Policy
Pets are not allowed on our Motorcoach service. (Exception: service animals accompanying a person with a disability are permitted on all Ontario Northland services).
