Manager Train Service

Opportunity Reference #
Posting Date
Closing Date
Time Sensitive

:                  Manager Train Service          

DEPARTMENT:           Rail Transportation

LOCATION:                 Cochrane

REFERENCE:             100-62-21


The Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services.  The Manager of Train Service is a key position in Ontario Northland’s Rail Division who is responsible for monitoring all rail operations along its territory ensuring compliance with operating rules and regulations.  Responsibilities also include a variety of reporting duties related to train operations and freight customer support.


  • Leading people with clear direction and goals and providing coaching or guidance to employees through regular monitoring of employee performance
  • Oversight of day-to-day train operations to ensure safety, efficiency, and customer service 
  • Ensuring compliance with operating rules and special instructions to guarantee safe, efficient and satisfactory operating practices are being maintained
  • Investigating accidents, incidents, preparing reports, working with the Manager Rail Safety, Rules, and Regulatory affairs and recommending any disciplinary action
  • Responding to derailments, or train operations accidents on the territory and system if required
  • Maintaining effective contact with shippers/customers
  • Participating in making or recommending train service design changes, based on customer requirements or changes to operating plan
  • All collective agreement concerns involving the territory
  • On call 24 hours per day, 7 days per week, working irregular work hours, including nights and weekends
  • Travel territory regularly



  • Grade 12 Ontario Secondary School Diploma (OSSD) or General Education Diploma (GED)
  • Minimum of five years of experience in rail operations, with preference given to fully qualified locomotive engineers and/or conductors
  • Previous supervisory or management experience preferred
  • Demonstrated leadership and customer service skills
  • Must be committed to Company Health and Safety standards and willing to practice and apply rules and operating procedures with all staff
  • Experience in the interpretation and application of Collective Agreement(s)
  • Computer literate with proficiency in MS Word, Excel, and PowerPoint 
  • Must be an energetic self-starter with the ability to work autonomously
  • Must be able to adapt to rapidly changing circumstances and be able to manage efficiently in stressful situations
  • Team oriented with the ability to motivate others in order to achieve set objectives
  • Results focused, having the ability to give clear direction and to prioritize daily tasks
  • Dedicated to getting the job done safely, efficiently, to the satisfaction of both internal and external customers
  • Meet all medical fitness for duty requirements in accordance with the Transport Canada requirements for Safety Critical Positions
  • Must be able to lift up to 75 lbs. to waist height
  • Familiar with geographic territory of Ontario Northland 
  • Possess a valid driver's license
  • Must have excellent oral and written communication skills
  • Project a positive and helpful image at all times

CLOSING DATE:  January 24, 2021 no later than 11:59 p.m. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Qualified individuals are invited to apply by submitting a current resume and covering letter (provided in one document) quoting reference 100-62-21 to:


Ontario Northland is an equal opportunity employer. Accommodation is available for applicants with disabilities throughout the recruitment process. Please contact Human Resources.