Spare Customer Service Sales Agent

Opportunity Reference #
500-79-21
Location
Moosonee
Posting Date
Closing Date
Ongoing
Ongoing


POSITION
:                Spare Customer Service Sales Agent 

REPORTS TO:          Customer Experience Manager

DEPARTMENT:         Passenger Services  

LOCATION:               Moosonee      

REFERENCE:           500-79-21

 

ACCOUNTABILITY STATEMENT:

The Spare Customer Service Sales Agent (CSSA) will provide superior customer service both in person and over the phone regarding Ontario Northland bus and train service.  The Spare CSSA will be required to fill vacancies at Moosonee Station only.
 

MAJOR DUTIES/ RESPONSIBILITIES:

  • Sells ONTC bus/train and interline tickets
  • Provides fare and schedule information for all services to the general public
  • Processes and handles incoming and outgoing Bus Parcel Express and baggage (weighing up to 75 pounds)
  • Performs daily audit functions in order to reconcile paperwork and daily sales
  • Responds to incoming customer enquiries via email, phone or other correspondence
  • Responds to customer concerns and complaints
  • Relieves Moosonee CSSA only


REQUIREMENTS:

  • Grade 12 diploma or General Educational Development (GED)
  • Excellent customer service skills and have experience in providing customer service in a fast-paced environment
  • Computer skills and experience using Windows based applications
  • Excellent oral and written communication skills
  • Project a positive and helpful image at all times
  • Previous experience dealing with cash and reconciliation for multiple transactions
  • Must have the flexibility necessary to adapt to changing schedules
  • Preference will be given to qualified applicants who are fluent in both official languages (English and French)
  • Committed to Company Health and Safety

 

CLOSING DATE:  Ongoing until position is filled. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Qualified individuals are invited to apply in writing with a current covering letter and resume (provided in one document), stating reference name and number to:

jobs@ontarionorthland.ca

 

Ontario Northland is an equal opportunity employer. Accommodation is available for applicants with disabilities throughout the recruitment process. Please contact Human Resources.
 

                                                        Pour des renseignements en français composez le 1.800.363.7512 poste 276