Contact Us
Passenger Inquiries
Bus, Train, Parcels
1-800-461-8558
Information & Reservations
1-800-265-2356 ext. 2
General Inquiries
555 Oak Street East
North Bay, Ontario P1B 8L3
www.ontarionorthland.ca
T: 1-705-472-4500
T: 1-800-363-7512 ext. 0
F: 1-705-476-5598
info@ontarionorthland.ca
Marketing & Media
pr@ontarionorthland.ca
Rail Traffic Control/Emergency Response
(24 hours/7 days per week)
T: 1-705-544-2292 ext. 141
T: 1-800-558-4129 ext. 141
Commitment
Ontario Northland aims to meet and exceed the expectations of all its customers. To support this objective, feedback on our services is welcome.
All customers are encouraged to share their concerns and suggestions on how Ontario Northland could improve its services.
We appreciate feedback on any barriers you may have experienced.
When customer feedback is received, it is logged and transferred to the department or staff member responsible for the item.
Inquiries are replied to by phone, fax, email, or in person. Responses are available in both official languages. Generally, responses are made using the same method that the feedback was received.
Depending on the nature of the feedback, a representative will attempt to contact the customer within three business days. Some inquiries may require additional time to address.
Customers may request information about the feedback process in alternative formats or as a document.
Ontario Northland will ensure that its feedback process is accessible to persons with disabilities by providing or arranging for the provision of accessible formats and communication support, upon request.
Where barriers, complaints, or concerns are identified regarding the way goods, services, or facilities are provided to persons with disabilities, the agency will take appropriate action based on the nature of the feedback and in accordance with applicable accessibility standards.
All identified barriers are documented and used to inform ongoing accessibility planning, with the goal of mitigating, removing, and preventing barriers wherever possible.
Ontario Northland will provide a response to the customer submitting the feedback, including information about any actions to be taken in response to the concerns raised.