Travel advisory for Ontario

Travel advisory for Ontario

Please check in with Ontario Northland Customer Care to confirm if your scheduled trip is operating by calling 1-800-461-8558.

For further details on weather alerts, please visit https://meteo.gc.ca/index_e.html

STORM WARNING

Ontario Northland understands the importance and responsibility of getting our passengers and parcels to their desired locations on time without compromising safety. At Ontario Northland, we take pride in making every effort to ensure that our service will run every day as scheduled.

Ontario Northland is constantly monitoring road and weather conditions. This may lead to Storm Warnings being issued, affecting certain routes. When a storm warning is issued, current and/or imminent weather conditions may cause hazardous travel conditions resulting in the possibility of any of the following scenarios:

  • Ontario Northland service will be delayed
  • The service will be interrupted enroute
  • Ontario Northland service will be cancelled

If your schedule allows, we suggest that you postpone your trip until a later time when the warning is lifted. During a Storm Warning, Ontario Northland will rebook your ticket to a later date at no charge. Passengers scheduled to travel on a route that is cancelled due to a Storm Warning (Travel Advisory) will be entitled to a refund. If your route is not under a Storm Warning, standard transaction fees will apply for eligible tickets.

If a passenger decides to travel under a Storm Warning, Ontario Northland will not accept responsibility for any additional costs incurred due to service delays, interruptions, or cancellations. Please ensure that you have planned by taking the following action:

  • Notify anyone who will be picking you up, that delays may occur
  • Ensure that you have additional cash or a debit/credit card to cover any additional needs which may arise

If you decide to leave now, you accept responsibility for any additional expenses that may occur as a result of a delay or interruption of service, as well as any other possible inconvenience. This may include an overnight stay at a hotel.

Please note that unaccompanied children cannot travel when a storm warning is in effect with Ontario Northland.

How will passengers know if a Storm Warning has been posted?

In the event of inclement weather, Ontario Northland advises passengers to regularly check ontarionorthland.ca. If a Storm Warning has been posted for any route, a Travel Advisory will appear on the website.

Ontario Northland route information can also be obtained by:

  • Phone 1.800.461.8558
  • Email us by visiting the Contact Us section
  • Contact a local Ontario Northland Station or agency through the Station Locater tab
  • Follow us through social media via Facebook and Twitter

Travelling by Bus

Taking a trip? Let us drive while you sit back and catch up on a series, read a book, study, work or simply enjoy the view from your window! Our modern and reliable service provides everything you could possibly desire - comfort, reliability, and breathtaking views.

Why Travel by Bus?

Our services provide an unparalleled experience, making the decision to travel by bus easy.

  • Dependable: Our buses are maintained and our fleet is continually being renewed. They arrive on time and adhere to the schedule.
  • Comfort: Our modern equipment and comfortable seats guarantee a relaxing journey, catering to your comfort throughout the trip. There is an electrical outlet at most seats and a washroom on board.
  • Friendly Professional Drivers: Our drivers are not only skilled, but they also possess a warm and professional attitude, ensuring a delightful journey.
  • Scenic Views: Gaze out of the window and lose yourself in the idyllic scenery of Northern Ontario.
  • Complimentary Wi-Fi and On-Board Entertainment System: Stay connected and entertained with our complimentary wi-fi and top-of-the-line entertainment system.

Stations & Stops

There are over 175 locations where you can access our service. Ontario Northland operates stations in key locations and partners with local businesses who operates as agents. 

Wi-Fi & ON-Board Entertainment

Ontario Northland's Motor Coach Wi-Fi service is an all-in-one, free internet connection and entertainment portal. With more options than ever, this upgrade gives customers access to Wi-Fi service and various entertainment options to enjoy during their travels. 

Passengers can now:

  • Watch a variety of content, including dramas, comedies, news and documentaries.
  • Listen to music, podcasts and audiobooks to make the journey more enjoyable.
  • Dive into e-books across multiple genres for a truly immersive experience.

How to Connect: From your phone, tablet or laptop go to wi-fi setting and choose “ON Board Wi-Fi” and connect. Using an Android device or laptop? Open your browser and enter in onboard.ontarionorthland.ca (iOS devices will redirect automatically). 

Having trouble connecting? If you have already signed on, please wait a few minutes and try again. You can inquire with the driver at the next stop but note that there may be a technical issue or service interruption. For assistance please email passengercare@ontarionorthland.ca or call 1-800-461-8558. 

Please be aware that services maybe limited at times and some applications and sites maybe blocked. 

Baggage

Passengers are welcome to check one (1) piece of baggage at no charge for storage in the compartment underneath the bus. Be sure that your luggage is tagged with your name, phone number and destination. All baggage must weigh less than 50 pounds (23 kg) and not be larger than 24 inches (61 cm) in depth, 24 inches (61 cm) in width and 45 inches (114 cm) in length (except snowboards, skis and ski poles). For your convenience, Ontario Northland will check two (2) additional pieces of baggage at $15 each. If you require checking more pieces of baggage, you will be charged the BPX (Bus Parcel Express) rate.

Each passenger is welcome to carry-on one piece of baggage, weighing no more than 15 pounds (7 kg).

If you are transferring to another carrier enroute, you will need to collect your baggage and re-check it with the connecting carrier.

Onboard policies

Connections

You now can purchase GO Transit (https://www.gotransit.com/en/) tickets in the Ontario Northland ticketing system. We connect to GO Transit at Union Station, the 407 Vaughn Terminal, GO King City Station, and Yorkdale.

We also have connections to many other carriers. Explore their schedules and options by visiting their websites:

Safety & Security

Ontario Northland is committed to providing a safe and pleasant environment for all its passengers and employees. Disrespectful or unsafe behaviour will not be tolerated on board Ontario Northland transportation services or in our stations. To find out more view our On-Board Policies.

Regulations and terms